Privacy Policy

At freshswift.shop (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or services (collectively, the “Services”) as a Nigerian user. We comply with the Nigerian Data Protection Regulation (NDPR) 2019 and other applicable local privacy laws to ensure your data is handled responsibly.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our Services, process your orders, and communicate with you. The types of information we may collect include:

a. Personal Identification Information

Basic details: Full name, phone number (including WhatsApp number), email address, and date of birth (if you sign up for our loyalty program).

Delivery information: Home or office address (including estate name, house number, and landmarks), and preferred delivery contact person (if different from you).

b. Transactional Information

Payment details: Information about your payment method (e.g., last 4 digits of your bank card, mobile wallet ID for Flutterwave/Opay/Palmpay), transaction history (order amounts, dates, and items purchased), and Cash on Delivery (COD) confirmation details.

Order details: Products you browse, add to cart, or purchase, and any special instructions for delivery.

c. Technical and Usage Information

Device data: IP address, device type (e.g., smartphone, laptop), operating system, browser type, and unique device identifiers (e.g., IMEI for mobile devices).

Usage data: Pages you visit on our website/app, time spent on each page, search queries, and how you interact with our Services (e.g., clicking “checkout” or “track order”).

d. Information You Voluntarily Provide

Feedback: Comments, ratings, or survey responses you submit about our Services.

2. How We Use Your Information

We use your personal information for specific, legitimate purposes outlined below—we will never use it for unstated reasons without your consent:

a. To Process and Deliver Your Orders

Verify your identity and delivery address to ensure accurate, timely delivery of groceries.

Process payments (including COD confirmations) and send order confirmations, delivery alerts, and receipts via email/SMS/WhatsApp.

b. To Improve Our Services

Analyze usage data to enhance our website/app functionality (e.g., simplifying checkout) and expand product offerings (e.g., adding popular Nigerian staples like garri or yams).

Use feedback to resolve issues (e.g., delivery delays) and improve customer service.

c. To Communicate With You

Send important updates: Changes to delivery times, service disruptions (e.g., during public holidays), or policy updates.

Share personalized offers: Discounts, loyalty program rewards, or recipe ideas (only if you opt in to marketing communications—see Section 4 for how to opt out).

d. To Ensure Security

Detect and prevent fraud (e.g., unauthorized payment attempts) and protect our Services from misuse.

Comply with NDPR requirements and other Nigerian laws (e.g., keeping transaction records for tax purposes).

3. How We Protect Your Information

We implement technical, administrative, and physical security measures to safeguard your personal data from unauthorized access, disclosure, or loss:

Data Encryption: Payment details (e.g., card information) and sensitive personal data (e.g., address) are encrypted using industry-standard technology (e.g., SSL/TLS) when transmitted between your device and our servers.

Secure Storage: Your data is stored on password-protected servers with restricted access—only authorized freshswift.shop staff (e.g., customer service, delivery teams) can access it for legitimate business purposes.

Third-Party Security: We work with trusted Nigerian payment processors (e.g., Flutterwave, Paystack) that comply with NDPR and global security standards (e.g., PCI DSS) to handle payment data—we never store full card details on our servers.

Regular Audits: We conduct regular security checks and updates to our systems to address potential vulnerabilities.

4. Your Rights Under NDPR

As a Nigerian user, you have the following rights regarding your personal information under the NDPR—we make it easy to exercise these rights:

Right to Access: Request a copy of the personal data we hold about you (e.g., your order history, address).

Right to Correction: Ask us to update or correct inaccurate data (e.g., a wrong phone number or delivery address).

Right to Erasure: Request that we delete your personal data (e.g., if you no longer use our Services)—we will comply unless we need to keep it for legal reasons (e.g., tax records).

Right to Opt Out: Unsubscribe from marketing communications (e.g., promotional emails/SMS) by clicking the “unsubscribe” link in our messages or contacting customer care (details below).

Right to Complain: If you believe we have mishandled your data, you can file a complaint with us or the National Information Technology Development Agency (NITDA) (Nigeria’s data protection authority).

To exercise any of these rights, contact our Data Protection Officer (DPO) via:

Email: onlinesupermarket2424@gmail.com

Phone: +234 814 946 9501

WhatsApp: +234 814 946 9501

We will respond to your request within 7 working days (as required by NDPR) and keep you updated on the progress.

5. Sharing Your Information With Third Parties

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your data only with trusted partners who help us provide our Services, and only to the extent necessary:

Delivery Partners: We share your delivery address and contact number with our local delivery riders to ensure your groceries reach you—riders are required to keep this information confidential and delete it after delivery.

Payment Processors: We share transaction details (e.g., order amount, mobile wallet ID) with payment providers (e.g., Opay, GTBank) to process payments securely.

Legal Authorities: We may disclose your data if required by law (e.g., a court order) or to protect our rights, property, or safety (e.g., investigating fraud).

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Nigerian law:

Order/Transaction Data: We retain your order history and payment records for 7 years (to comply with Nigerian tax laws).

Personal Contact Data: We keep your name, phone number, and address for 2 years after your last order—unless you request us to delete it earlier (see Section 4).

Loyalty Program Data: If you join our rewards program, we keep your data for as long as you are a member, plus 1 year after you leave the program.

7. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected data from a child under 16 without parental consent, we will delete it immediately. Parents or guardians who believe their child has shared data with us can contact our DPO to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, NDPR requirements, or Nigerian laws. When we make changes, we will:

Post the updated policy on our website/app with a “Last Updated” date at the top.

Send a notification to your registered email/WhatsApp (if you have opted in to updates) at least 7 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, contact our Data Protection Officer:

Email: onlinesupermarket2424@gmail.com

Phone: +234 814 946 9501

Address: Number 13 Orisunbare Street, Ojoo Lakoto, Oyo State, Nigeria

You can also file a complaint with NITDA via their website: www.nitda.gov.ng

Last Updated: October 2025