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Delivery Information

Delivery Information for freshswift.shop (Nigeria)​

At freshswift.shop, we understand the unique needs of Nigerian shoppers—so our delivery service is tailored to bring fresh groceries to your doorstep quickly, reliably, and adapted to local conditions. Below is all the key details you need to know about how we deliver across our Nigerian service areas.​

1. Delivery Coverage Area​

We currently serve major cities and residential zones across Nigeria, with a focus on ensuring timely access to fresh goods. Our core coverage includes:​

  • Lagos: Ikeja, Victoria Island, Lekki (Phase 1–3), Ikoyi, Surulere, Yaba, Maryland​
  • Abuja: Wuse (1–2), Garki (1–2), Maitama, Asokoro, Jabi, Kubwa​
  • Port Harcourt: GRA, Old GRA, Port Harcourt City, Trans Amadi, Obio-Akpor​
  • Ibadan: Ibadan North, Ibadan South-West, Bodija, Jericho, Molete​

To check if your address is eligible:​

  1. Visit the “Delivery Zone Check” page on our website or mobile app.​
  1. Enter your full address (including state, city, and street name/estate) or phone number linked to your location.​
  1. You’ll get an instant notification if delivery is available to your area.​

2. Delivery Times & Cutoff Hours​

We align our delivery windows with Nigerian daily routines, offering both same-day and next-day options to fit busy schedules:​

Same-Day Delivery​

  • Eligibility: Available for orders placed before 2:00 PM (WAT – West African Time) in Lagos, Abuja, and Port Harcourt’s central zones.​
  • Delivery Windows: 4:00 PM – 7:00 PM (evening) or 7:00 PM – 9:00 PM (night) – select your preferred slot at checkout.​

Next-Day Delivery​

  • Eligibility: For orders placed after 2:00 PM (WAT), or to areas outside central zones (e.g., Kubwa in Abuja, Lekki Phase 4 in Lagos, or Ibadan’s suburban areas).​
  • Delivery Windows: 9:00 AM – 12:00 PM (noon) or 12:00 PM – 3:00 PM (afternoon) – choose your slot during checkout.​

Important Notes:​

  • We do not deliver on public holidays (e.g., Democracy Day, Independence Day, Christmas Day, Eid al-Fitr/Eid al-Adha). Orders placed on holidays will be delivered the next working day.​
  • During peak periods (e.g., end-of-month, festive seasons like Christmas or Sallah), delivery windows may be extended by 1–2 hours—we’ll notify you of any changes via email/SMS.​

3. Delivery Fees​

Our fees are transparent and adjusted for local purchasing power, with discounts for larger orders:​

Order Total (NGN)​

Delivery Fee (NGN)​

Under 10,000​

2,500​

10,000 – 19,999​

1,800​

20,000 – 29,999​

1,200​

30,000 or more​

FREE​

4. How Our Delivery Works (Step-by-Step)​

  1. Place Your Order: Browse our range of fresh produce (yams, tomatoes, peppers), staples (rice, beans, garri), dairy, meats, and household items—add to cart and proceed to checkout.​
  1. Confirm Delivery Details: Input your address (include estate name, house number, and landmark for easy navigation), select a delivery window, and choose a payment method (see “Payment Options” below).​
  1. Order Confirmation: You’ll receive an email/SMS with your order number, delivery slot, and a link to track your order.​
  1. Pre-Delivery Alert: 45–60 minutes before your scheduled window, we’ll send a text/WhatsApp message with your delivery rider’s name, phone number, and estimated arrival time.​
  1. Contact-Free or In-Person Delivery:​
  • Opt for “contact-free delivery” at checkout—we’ll leave your groceries at your gate/doorstep and send a photo confirmation.​
  • For in-person delivery, the rider will call you upon arrival to hand over your order.​
  1. Post-Delivery Check: After delivery, we’ll send a short WhatsApp survey to confirm your order arrived fresh and intact.​

5. Packaging & Quality Assurance (Adapted for Nigeria)​

We use packaging designed to protect your groceries from Nigeria’s weather (heat, occasional rain) and ensure freshness:​

  • Refrigerated/Frozen Items: Packed in thick, insulated coolers with reusable ice packs to keep meats, dairy, and frozen foods (e.g., ice cream, frozen fries) cold for up to 4 hours.​
  • Fresh Produce: Yams, potatoes, and vegetables are wrapped in breathable paper bags to prevent spoilage; ripe fruits (bananas, mangoes) are placed in padded containers to avoid bruising.​
  • Staples & Dry Goods: Rice, beans, and garri are sealed in moisture-proof plastic bags to protect against humidity.​
  • Eco-Friendly Choice: We use recyclable paper bags for non-perishable items—you can return clean, unused bags with your next order to get a 200 NGN discount!​

6. Missing, Damaged, or Incorrect Items​

We work hard to ensure order accuracy, but if you face an issue:​

  • Contact our customer care team within 24 hours of delivery via:​
  • WhatsApp: +234 814 946 9501 (response within 30 minutes, 9 AM – 9 PM daily)​
  • Phone: +234 814 946 9501 (9 AM – 8 PM daily)​
  • Provide your order number, photos of the damaged/missing item, and a brief description of the issue.​
  • We’ll resolve it quickly: choose between a full refund (to your bank account/mobile wallet), a free replacement (delivered within 24 hours), or store credit (with a 10% bonus on the affected item’s value).​

7. Special Instructions & Local Adaptations​

  • Landmarks for Navigation: If your address is hard to find (e.g., unnumbered streets in estates), add landmarks (e.g., “Opposite X Church, Y Estate”) in the “Delivery Notes” field—our riders know local areas well and use these to locate you faster.​
  • Bulky Items: For large orders (e.g., 50kg rice, 20L cooking oil) or bulky items (e.g., water dispensers), we offer “curbside drop-off” or “entryway placement” at no extra cost—just mention it in your notes.​
  • Power Outage Prep: If you’re expecting a power outage, request “extra ice packs” in your delivery notes—we’ll add them for free to keep refrigerated items cold longer.​

8. Payment Options​

We accept popular Nigerian payment methods for convenience:​

  • Mobile Wallets: Flutterwave, Paystack, Opay, Palmpay​
  • Bank Transfers: GTBank, Access Bank, Zenith Bank, First Bank​
  • Cash on Delivery (COD): Available for orders under 50,000 NGN (please have exact cash ready to avoid delays).​

Have more questions? Chat with our customer care via WhatsApp or email—we’re here to make your grocery delivery smooth and stress-free!​

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